Grosvenor Lodge is operated by Katmailand, Inc. Katmailand neither controls, nor operates, nor is it responsible for the actions of independent contractors such as airlines or transporters used in these packages or tours. Katmailand’s responsibility does not extend beyond Grosvenor Lodge or equipment operated by Grosvenor Lodge.
A 50% deposit is due within 3 days of booking. Bookings will be cancelled if the deposit is not received by Katmailand within that time period. The balance of payment is due 90 days prior to the start date of the reservation. Katmailand will remit all travel documents once full payment is received, approx. 4 to 5 weeks prior to the start of your trip with us.
Cancellations will be refunded only if all available space is sold, minus a 5% service charge based on the total price of the reservation, $45 per person minimum. Changes in reservation dates are considered cancellations and are subject to our cancellation policy. Deposits are not transferable to another reservation or reservation date. Where changes are made in the itinerary at the request of the guest, no refunds will be made. You may want to consider trip cancellation insurance.
Flight reservations are refundable, less a $100 per person fee, if cancelled at least 14 days prior to the start of the reservation. Cancellations less than 14 days in advance of travel are not refundable. Day trips will be refunded if we cannot fly due to inclement weather.
Trip Insurance – Why It’s Highly Recommended
We strongly encourage that you get trip insurance for your package. While we have the highest rate of successfully flying in to our lodges, in Alaska, weather happens. Life happens, too.
Here are two companies that previous clients have used that provide this coverage:
General Terms and Conditions
Grosvenor Lodge is operated by Katmailand, Inc. The right is reserved by Katmailand, Inc. to cancel or alter any itinerary as current conditions require. The company or travel agency booking these tours will not be held responsible for any expense due to delays or cancellation of transportation or lodge rates effective after publication of this rate information sheet. All prices are effective January 1 through October 1, 2019 and are subject to change without notice.
Originating and connecting carriers are not to be held responsible for any act, omission, or event during the time passengers are not ABOARD their aircraft. The passenger contract in use by any carrier, when issued, shall constitute the contract between the carrier and the purchaser of these tours, or passengers.
Weather can occasionally affect the scheduled flights or tours. If due to weather or any reason beyond the control of Katmailand you are unable to complete your itinerary, no refunds will be made. Should you have to spend an additional night you will be responsible for your own hotel and meal costs.